SHIPPING POLICY
Welcome to PEONEY’s Shipping Policy. We take pride in offering reliable and efficient shipping methods to ensure your orders reach you in a timely manner. Our packaging is carefully designed to protect your premium apparel items during transit. We strive to provide transparent information about shipping costs to maintain your trust and loyalty.
Our commitment to quality extends to our shipping process, and we aim to deliver a seamless experience for our valued customers.
RETURN & EXCHANGE POLICY
At PEONEY, we take pride in the quality and craftsmanship of every product we create. To maintain the integrity of our brand and ensure fairness for all customers, all sales are final.
We do not offer refunds under any circumstances. If your item arrives damaged, is defective, or you received the wrong item, please contact us within 7 days of delivery so we can make it right.
Eligible items may be exchanged for the same item in a different size (subject to availability) or returned for store credit. To qualify, merchandise must be unworn, unwashed, unused, and returned in its original packaging with all tags attached.
PEONEY reserves the right to deny any exchange or store credit request that does not meet these requirements.
If you need assistance with an exchange or store credit, our customer support team is here to help. Thank you for choosing PEONEY and for supporting our commitment to quality and excellence.
